By registering on VIVID, parents and guardians agree to the following Terms and Conditions:

1. Accuracy of Information

Parents certify that all information provided during registration is true, complete, and accurate. Any falsification may result in suspension of access or cancellation of enrollment.

2. Consent to Data Processing

By registering, parents consent to the collection, storage, and processing of their personal and child’s information for slot reservation, enrollment management, billing, assessment scheduling, and communication purposes, in compliance with HIPAA and RA 10173.

3. Slot Reservation and Waitlist Notice

Clients who submit a slot reservation or waitlist request will be contacted once a slot becomes available. Please note that filling out any reservation or registration form does not guarantee immediate placement. Slot availability may vary depending on current capacity, and the center will do its best to accommodate families as soon as possible.

4. Account Responsibility

Parents are responsible for maintaining the confidentiality of their login credentials. Unauthorized sharing of accounts is prohibited.

5. Payment and Billing

Parents agree to comply with the center’s payment policies, including timely settlement of fees. Proof of non-cash payments must be submitted through the system for validation by the Finance Officer. Parents acknowledge that the validation of submitted payments may take one (1) to three (3) business days, after which their payment status will be updated in the system.

6. Client Requests and Reports

Parents may request documents such as evaluation reports, progress reports, certifications, referral letters, quotations, SOA, and invoices. VIVID reserves the right to set processing timelines and delivery methods (email or pickup).

7. Assessment Scheduling

When a parent reaches the first position in the queue, VIVID Center will notify them via Messenger or Viber to confirm availability for an assessment slot. Upon confirmation, the parent and VIVID will agree on an assessment date. Parents who remain unresponsive for 2–3 days will automatically have their slot voided. If a parent needs to reschedule, they must notify VIVID Center directly. Rescheduling will only be allowed for valid reasons; otherwise, the slot will be voided. A no-show on the scheduled assessment date will also automatically void the reserved slot.

8. Confidentiality

All submitted information, including health-related data, is confidential and protected. VIVID will not disclose personal data to third parties without consent, except as required by law.

9. System Use

Parents agree to use the platform responsibly and solely for legitimate purposes. Misuse, including fraudulent requests or unauthorized access, may result in termination of access.

VIVID Center PH, the official web platform of the VIVID Center for Learning and Development (“VIVID”), is committed to protecting the privacy and confidentiality of its prospective clients and their families. This Data Privacy Policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and the Health Insurance Portability and Accountability Act (HIPAA) to ensure that all personal and health-related information is safeguarded.

1. Information Collected

Upon registration, VIVID collects the following data:

• Child’s Information: Full name, date of birth, diagnosis, type of therapy applied for.
• Parent/Guardian Information: Full name, email address, mobile number, home address, Facebook account link.
• Enrollment Data: Slot reservation details, queue status, and enrollment history.

2. Purpose of Collection

The data collected will be used for the following purposes:

• To generate system accounts.
• To facilitate therapy slot reservation and enrollment.
• To provide parents access to queue tracking and enrollment updates.
• To process billing, payment tracking, and client requests.

3. Data Security

• All data is stored in encrypted databases accessible only to authorized staff (Secretary, Finance Officer, and Operations Manager).
• Security safeguards, including authentication, OTP verification, and brute force protection, are enforced to prevent unauthorized access.
• Protected Health Information (PHI) such as diagnosis and therapy type is treated with the same confidentiality as medical records under HIPAA.

4. Data Retention and Disposal

• Records are retained for one (1) year.
• Upon withdrawal or discharge, records are archived for compliance before being securely deleted.

5. Client Rights

Parents have the right to:

• Access and review their submitted personal data.
• Request correction or updates to inaccurate information.